FAQ
Do you offer delivery?
Yes! We have our own Doner Shack delivery service in certain locations. You can place an order directly through our website for our best prices.
Alternatively, you can find us on the following delivery platforms: Deliveroo and Uber Eats.
Do you offer sit in?
Yes, we do. Feel free to check our stores' opening and closing times to plan your visit.
Do you offer curbside pick up?
Not every Shack’s got curbside, but some do. Head to our Locations page to check if your local Shack is set up for it.
Do you offer any discounts?
Yes, we do! We provide a 15% student discount; just be sure to show a valid photo card ID. If you sign up for our email list, you will also receive exclusive offers and discounts.
Do you offer takeout options?
Certainly! You can place orders for takeout in-store or through our Click & Collect service for our best prices.
Veggie, Vegan & Halal?
We are dedicated to ensuring your dietary needs are met. Kindly inform your server at the order point, or feel free to reach out to us on Instagram in advance with any questions. It's important to note that while we strive to maintain strict standards, we cannot guarantee absolute prevention of cross-contamination.
Is there Wi-Fi available at your location?
Yes, we have wifi at all locations.
Do you have an allergen policy?
Yes, we do. All of our food is prepared fresh in our kitchens where allergens are present. While we take every precaution to reduce the risk, we cannot 100% guarantee that any dish will be completely free from traces of allergens due to the possibility of cross-contamination. If you have any specific dietary requirements, please speak to a member of our crew before ordering and we’ll be happy to guide you through our menu.
Is Doner Shack franchising?
Yes, please fill out the enquiry form to apply.
What type of oil does Doner Shack use?
At Doner Shack, we use vegetable oil.
How do I join the loyalty crew?
Just sign up, and you’re in.
What if somethings off with my rewards?
Slide into our DMs on Instagram—our team’s got you covered.
What are the perks of joining the crew?
You earn 1 point for every $1 you spend online. Rack up points, redeem perks, and keep an eye out for exclusive deals and surprises.
How do I earn points?
Order directly through our kiosk, Click & Collect, or own delivery—every $1 you spend = 1 point. No fuss, just flavour.
When do my points show up?
Points land in your account within 48 hours after your order.
Do I earn points on reward redemptions?
Nope. Points are only earned on what you pay for.
What happens if I get a refund?
If you’re refunded, the points you earned from that order will be removed.
Do delivery orders count?
Yep, as long as you order through our own delivery service and not a third party.
Is there a limit to how many points I can earn?
No cap, keep munching, keep stacking.
Do points expire?
Just use your account at least once every 6 months to keep your points active.
How do I redeem my points?
As soon as you hit 80 points or more. That’s a tasty $5 off your next order—ready when you are.
Can I redeem more than one reward at a time?
You bet! Stack those rewards and feast.
Can I use my rewards outside the US?
Not yet—rewards only work for UK-based orders.